Refund policy

At EKIBARU TECH, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase or order confirmation is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
Used or damaged products caused by customer misuse
Clearance or discounted items
Personalized or customized products
Hygiene-related products once opened
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number
Photos/videos of the issue
We will review the case and arrange a replacement or refund where applicable.
Refunds
Once your return is approved and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 7-14 business days depending on your payment provider.
Shipping fees are non-refundable unless the issue was caused by our error.
Order Cancellation
Orders may only be cancelled within 12 hours of placement. After processing or shipment has started, cancellations may no longer be possible.
Shipping Delays
Delivery times are estimates and may occasionally be affected by customs clearance, courier delays, or high seasonal demand. EKIBARU TECH is not responsible for delays caused by third-party shipping providers.
Contact Us
For any return or refund inquiries, please contact us at:
Email: support@ekibarutech.com
WhatsApp: +97466332745
We aim to respond within 24-48 business hours.